Abbot

Abbot gives team the tools to manage and scale customer conversations in Slack. Abbot\'s Smart Priority Queue helps make sure don\'t miss important requests by organizing customer conversations in order of priority.

Designate a channel’s first responder to ensure the right team members are alerted to respond to conversations. Configure a response time target and deadline for each channel to meet your customer service commitments. Create rules to trigger escalations and other actions simply. Abbot integrates with common escalation tools like PagerDuty, so it can plug into existing workflows.